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Operational Control Room Operator
Based in Birmingham
£19.35 per hour Umbrella PAYE
Contract until July 2025 (possibility of extension)
My client is a Tier 1 contractor based in Birmingham, who is currently looking for a Operational Control Room Operator.
Responsibilities:
- Analyse data from clients and assigned to correct category.
- Assign emergency enquiries to the relevant operative
- Accurately record all events for enquiries and passing to appropriate department for permanent repair and allocating to relevant completion dates.
- Monitoring and reporting on attendance times against SLA's using both the company's in-house system (Confirm) and Microsoft Office packages.
- Liaise with other departments to chase enquires to completion.
- Developing good working relationships at all levels offering assistance when necessary, ensuring common goals are met.
- Entering enquiries received via email on to Confirm and assessing the data provided, clarifying with the client where necessary.
- Entering enquiries received via telephone from Internal Inspectors the Client and Emergency Services.
- Complaint handling and escalation to senior management team where appropriate.
- Carry out Internal Audits to ensure data accuracy and quality.
- Entering Close Calls onto Novade system both via email and telephone.
- Continually evaluate and prioritise work load.
- Any other administrative duties as required.
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Some shift work is involved working between the hours of 7am and 8pm including some bank holidays.
Requirements:
- English/ Mathematics GCSE, or equivalent.
- Proactive approach
- Be able to analyse information and take the appropriate action.
- Excellent telephone and face to face communication skills
- Excellent organisational skills, able to effectively prioritise and multi-task
- A good problem solver capable of using own initiative
- The ability to communicate effectively with a variety of stakeholders
- Customer focused
- Excellent team player
