Learning and Development Consultant/Trainer

Are you an experienced Recruitment Consultant looking to move into Learning and Development? We’re looking for a Learning and Development Consultant/Trainerto join us in our brand-new Birmingham City Centre offices.

This is a new role focused on training and onboarding junior Recruitment Consultants, ensuring they get a flying start to their careers and helping us grow to a team of 120 people by 2028. Reporting to the Learning & Development Manager, you will be pivotal in supporting the onboarding and coaching of new talent within the business (consultants from 0 - 6 months experience).

We're an award-winning recruitment agency based in the heart of Birmingham. Partnering with some of the UK’s largest public sector organisations, we’re proud to deliver exceptional service to the housing industry and make a real impact.

Benefits of the Learning and Development Consultant/Trainer role:

• Mental health & wellbeing support: Because your health matters to us
• Team nights out & social events: Celebrate successes and build connections
• Paid volunteer days: Give back to causes you care about
• Training opportunities: Develop in areas that you care about

In the last 12 months alone, we’ve been shortlisted for five awards, including:

• Fast Growth Business of the Year
• Medium-Sized Business of the Year
• Best In-House Training
• Best Public/Third Sector Recruitment Agency
• Most Effective Back-Office Operation

Responsibilities of the Learning and Development Consultant/Trainer role:

Supporting all activities related to the learning and development of Trainees in the business, including the following areas.

Coaching at desk:

• Listen in to calls and coach at desk or in call clinics to embed classroom learning
• Quality checking all aspects of the recruitment process such as formatted CVs, candidate registrations and job qualification
• Ensure efficient usage of our systems (including tracking commercial information such as leads)
• Review and analysis of activity, 'desk data’ and ratios to suggest consultant improvements

Embedding learning and continuous improvement:

• Working in small groups with trainees on particular topics e.g. role plays, sessions, sales days etc
• Shadowing and sign off for face to face candidate registrations
• Assessment and sign off for all key competencies
• Tracking follow up actions and tasks and holding consultants accountable
• Conducting weekly check-ins and reviews to assess learning progress
• Conducting TNA for the business and feedback to L&D manager with the findings

Coordinating training processes:

• Booking in training for all consultants across the building
• Sending SurveyMonkey requests post-training

Talent acquisition support:

• Support talent acquisition with vetting and hiring new talent into the business
• Tracking and headhunting experienced consultants
• Review competitors in the market to support a continuously improving offering to our staff

The successful Learning and Development Consultant/Trainer will have:

• Proven experience in Recruitment, and ideally with some level of experience coaching or training junior colleagues
• A patient approach with excellent communication skills with a positive attitude
• Great time management and organisation skills, the ability to prioritise tasks and work effectively under pressure
• The ability to motivate, support and influence - to bring the best out of people!

Ready to make an impact?

This is your chance to take on an exciting and rewarding role in a company that values innovation, growth, and people first thinking. Join us and be part of our mission to transform the future of recruitment while making a difference for our employees and communities.

Apply today and start your journey with us.