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- Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
- Manage all direct customer orders (F2F)
- Handle and respond efficiently to all general and order specific direct customer enquiries
- Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures.
- Support customers with order status updates and delivery tracking queries
- Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
- Manage customer complaints and escalate it to the right stakeholders to support resolutions
- Provide feedback on the efficiency of the customer service process and areas of improvement
- Previous experience within a customer service/ people support position is essential
- Knowledge of sales/ recruitment/ CEX
- Pressure target driven environment
- A self-motivated, passionate, and enthusiastic approach to work
- Outstanding verbal communication skills
- Professional and empathetic approach to resolving issues
- Strong Ms Office Skills
- Excellent time management
