SF Recruitment have partnered with an organisation in Erdington who are recruiting a Customer Service Administrator on a permanent basis. The role is site based, but will offer 2 days working from home after a successful probationary/training period. Hours: 8am-4pm Salary: up to £30,000 dependant on experience Responsibilities will include: - Issue quotations, solicit, receive and load orders - Ensure on time in full delivery of new and repurposed products to allocated customer base, with accurate Syteline data and efficient expediting - Arrange shipment and invoicing to allocated customers, including updating of customer portals - Support the collection of cash from allocated customer base - Ensure relevant licences are in place to enable delivery of products to allocated customer base, coupled with required customer reporting - Handling day to day customer requests and enquiries - Producing and issuing scrap reports to customers - Assisting with the monthly forecasting build and creation of the monthly order book - Issuing credit and debit notes to customers - Assisting with customer visits when necessary (UK and overseas) - Assisting at trade fairs when necessary (UK and overseas) - Requesting End User Undertakings and Export Licences to enable shipment of military products - Requesting air-freight quotations for urgent shipments - Administration associated with the role - Ad-Hoc project work
Back to searchCustomer Service Administrator
SF Recruitment
Posted 18 hours ago, valid for 18 days
Birmingham, West Midlands B24 9HP, England
Full Time
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Sonic Summary
- SF Recruitment is seeking a Customer Service Administrator for a permanent position in Erdington.
- The role is primarily site-based but allows for 2 days of remote work after a successful probationary period.
- The working hours are from 8am to 4pm, with a salary of up to £30,000 depending on experience.
- Key responsibilities include managing customer orders, ensuring timely deliveries, and handling customer inquiries.
- Candidates should have relevant experience in customer service administration to be considered for this role.
