Customer Service Advisor

Morgan Spencer

Posted 6 hours ago, valid for 3 days

Birmingham, West Midlands B27 6QS, England

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The position is for a part-time Customer Service Advisor on a 6-month fixed-term contract in Birmingham, offering a salary of £10,400.
The role involves managing customer queries through various channels, providing satisfactory resolutions, and delivering excellent customer service with empathy.
Candidates must have a minimum of 2 years of customer service experience and possess intermediate skills in MS Word and Excel.
Strong organizational, time management, and communication skills are essential, along with a customer-centric approach and the ability to de-escalate complaints.
Morgan Spencer Recruitment promotes equal opportunities and encourages applications from diverse backgrounds, ensuring confidentiality in the application process.

Customer Service Advisor– Part time 6-month FTC 2 days - £10,400Birmingham THE COMPANY: Our client is a specialist financial service company, who are seeking a Customer Service Advisor on a part time, 6-month FTC to join their Birmingham-based office.THE ROLE:

Manage customer queries via phone, email, and messaging.
Resolve queries with accurate, satisfactory responses.
Provide excellent customer service with empathy.
De-escalate dissatisfied customers and manage complaints.
Support admin team during peak workloads and ensure high-quality data.

THE PERSON:

Minimum 2 years’ customer service experience.
Intermediate skills in MS Word and Excel.
Exceptional organisation, time management, and communication skills.
Strong customer-centric approach and risk awareness.
Team player dedicated to excellence in service.

Our mission: To be the leading Business Services recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alertsOur REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple: Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £200 of Gift vouchers of your choice. Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!!!EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998Morgan Spencer Limited, registered in England & Wales No: 4254114

Apply now in a few quick clicks

Customer Service Advisor

Danish Speaking Customer Service Executive

Client Relationship Manager

Customer Service Executive