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Customer Service Coordinator

Customer Service Coordinator

Katie Bard (Angela Mortimer Plc)

Posted 21 days ago, valid for 24 days

Birmingham, Warwickshire B46 3DH

£20,000 - £24,000 per annum

Part Time

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Sonic Summary

We are seeking a Customer Service Co-ordinator for a top-rated company recognized as the No.1 best Big Company in 2022 and a Times Top 50 Employer for Women in 2022 and 2024.
The role involves ensuring defects are addressed promptly, producing documentation, and coordinating service engineers' schedules while adhering to customer service procedures.
Candidates should have proficiency in Microsoft Office, experience in report completion, and a full UK driving license.
Customer service experience is required, along with the ability to work independently and build relationships with customers and colleagues.
The position offers hybrid working with three days in the office and a competitive salary of £25,000, requiring at least two years of relevant experience.

Job Overview

We are currently recruiting for a Customer Service Co-ordinator for a great company voted No.1 best Big companies 2022 and Times Top 50 Employers for Women 2022 & 2024. This company is also the first major contractor & developer to win a Kings award for Enterprise in sustainable development. The company is looking for a helpful candidate able to work independently while building relationships with customers and colleagues alike providing customer support.

Hybrid Working - 3 days in office.

Job Description

-Ensure any defects are acknowledged while consulting with subcontractors and are attended within the required time frame.

-Produce relevant documentation and generated reports in accordance with the Customer Care Plan.

-Coordinate service engineers diary which includes the forward planning of materials, access and equipment required.

-Deal with all compliance & complaints to the highest standard in line with customer service procedures.

Requirements

-Proficient using Microsoft Office and other packages for the collation of data.

-Experience completing reports.

-Full UK Driving licence required.

-Customer service experience

If you are interested please call and ask to speak to Kieran on 0121_633_4443

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