Hotel Customer Support Specialist required for this expanding global booking platform company .The role will be part of the Customer Success team and will be supporting customers across the globe over the phone, via email or service requests through their online customer platform, with any queries and offering a high level of service. This role offers a starting salary of £30,000 rising to £32000 after probation period , along with other company benefits and will be hybrid office is located in the Birmingham area . Hours will be mainly Mon-Fri 8-4 or 9-5 and 1 or 2 days weekend work per monthThis is a great opportunity for someone who has worked in the hotel or holiday park sector, within reservations ,revenue management , front office or guest services who is confident using a variety of different booking systems.Hotel Customer Support Specialist dutiesInvestigating and resolving tickets from customers and third partiesLiaising with customers over the phone, email, and in-house support software with any queriesOffer appropriate solutions for customers and an understanding of technical termsOn-going relationship management with both customers and internal teamsBeing able to support the Implementation team in training the customers over applications such as Zoom/TeamsTo log appropriate enhancements or jobs for the development teamDocument any faults, features or site-specific items/issues as and when required in line with the company processes.Hotel Customer Support Specialist duties skills requiredSelf-motivated with the ability and drive to learn and work unsupervisedHigh-organised in managing a busy workloadAbility to work as part of a team and aloneExcellent attention to detailExcellent customer serviceKnowledge and experience of hospitality technology and processes such as a PMS, payment processes and distribution preferredPrevious experience of working within a hotel or holiday park preferredIf you are interested in the above role, please apply online of send your cv to
Back to searchHotel Customer Support Specialist
C&M Travel Recruitment
Posted 16 hours ago, valid for 7 days
Birmingham, West Midlands B27 6QS, England
Full Time
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Sonic Summary
- A Hotel Customer Support Specialist is needed for a global booking platform company, part of the Customer Success team.
- The position offers a starting salary of £30,000, increasing to £32,000 after the probation period, with hybrid working options available in the Birmingham area.
- Candidates should have experience in the hotel or holiday park sector, specifically in reservations, revenue management, front office, or guest services.
- Key responsibilities include resolving customer tickets, providing solutions, and maintaining relationships with customers and internal teams.
- The role requires self-motivation, excellent customer service skills, and familiarity with hospitality technology, with a preference for candidates having prior hotel or holiday park experience.
