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- Act as the first point of contact for students and visitors, providing a professional and friendly welcome.
- Answer incoming calls and emails, directing queries appropriately and resolving issues where possible.
- Handle complaints, maintenance requests, and wellbeing concerns, ensuring timely resolutions and referrals when necessary.
- Monitor and report maintenance issues, ensuring follow-ups and escalating where required.
- Maintain accurate records of queries, complaints, and service requests.
- Provide administrative support, including data entry, handling mail, and managing office supplies.
- Ensure health and safety procedures are followed, including fire alarm evacuations.
- Support the night team with any additional tasks as required.
- Experience in customer service, hospitality, or student accommodation roles.
- Strong problem-solving skills, with the ability to handle complaints from start to resolution.
- Excellent communication skills, both written and verbal, with a professional and confident telephone manner.
- Ability to work independently and use initiative while following procedures.
- IT proficient, with experience using Microsoft Office (Word, Excel, Outlook).
- High attention to detail and strong organisational skills.
- Fully office-based role in Edgbaston.
- Temporary ongoing contract with an immediate start available.
- Night shift hours: 2200-0700, 4 on 4 off schedule.
- Competitive hourly pay of £13.02 per hour.
