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- Deliver outstanding customer service via phone, email, and face-to-face interactions.
- Address customer inquiries, resolve issues, and provide accurate information regarding products and services.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with the team to ensure service targets and standards are consistently met.
- Excellent communication and interpersonal skills.
- Previous experience in a customer service role is advantageous but not essential.
- Flexibility to work 19 hours per week on a rota basis within the core hours of 9:00 AM to 6:00 PM.
- A proactive, customer-focused approach with a positive attitude.
- Competitive hourly pay rate of £11.44.
- The opportunity to gain experience in a dynamic and supportive environment.
- Convenient location in Digbeth with easy access to public transport.
