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Application Support

Network IT
Posted 12 hours ago, valid for 14 days
Location

Birmingham, West Midlands B4 6FQ

Salary

£28,000 - £34,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The role of Application Support is based in Birmingham, requiring on-site presence at least two days per week.
  • The salary for this position ranges from £28,000 to £34,000.
  • Candidates should have at least 2 years of experience providing 2nd Line application support for enterprise applications.
  • Key responsibilities include becoming a Subject Matter Expert for Oracle HR and Payroll solutions and resolving 1st and 2nd Line system issues.
  • Exposure to Oracle HR or Payroll systems is advantageous but not mandatory.
Role: Application Support
Location: Birmingham (required on-site minimum 2 days per week)
Salary: 28,000 - 34,000
Network IT are looking for an Application Support professional to join our client to support their Oracle HR and Payroll solutions.
You will be required to be on-site minimum 2 weeks at their Birmingham office, so you must be commutable to Birmingham.
Role
Our client has created a new function to specifically manage their HR and Payroll systems, in which you would be coming in at a technical level to support their Oracle systems.
Key responsibilities include:
  • Become Subject Matter Expert for their Oracle HR and Payroll solutions.
  • Resolve 1st and 2nd Line system issues received from the Service Desk.
  • Undertake and manage the release of quarterly release upgrades.
  • Provide high standard of end-user support and training to stakeholders across the organisation.
You will be given support and training from the experienced head of the function, to become a subject matter expert and eventually oversee/lead the functionality of the systems you support.
Experience
The successful candidate will currently be working at 2nd Line with responsibility providing application support with bespoke, enterprise applications.
  • Excellent communicator.
  • Strong motivation to develop and progress.
Whilst not necessary, if you have exposure with Oracle HR or Payroll systems, this would be highly advantageous.

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