NOC Technician

NOC Technician - Quinton, Birmingham - 4 on (2 days 2 nights) and 4 off.

As a NOC Technician in a Technical Support role you will be required to work to provide administrational support to the NOC Engineering team (Engineers- Technical Support). Assist in ensuring that all incidents are resolved in accordance to NOC Process and Procedures to ensure contractual KPIs are met.
Key Deliverables
- As a member of the NOC team, you will be responsible for maintaining services in a viable and secure manner to agreed service levels across the NRTS Network.
- You will be required to progress support to the engineering team. The NOC technician will be ensuring all incidents are resolved in accordance with NOC procedures, working to meet contractual KPI's.
- You are required to be part of a 24 x7 x 365 NOC team and flexible in your approach to providing customer support. This role requires an individual that will go the extra mile to exceed expectations.
- You will be Liaising with the customers during the life of the open investigations, endeavouring to meet contractual KPI's.
- You will ensure they are able keep abreast of the product sets and relevant developments in the marketplace to achieve continuous business improvement towards incident management
- You will participate, through effective team working, in meeting business performance targets, thereby contributing to the achievement of the overall business objectives and critical success factors.
- Provide regular Customer and Interfacing Organisation updates and delivering on all commitments made.
Responsibilities
- Allocate/dispatch tickets to technical support and field engineering groups, and other service providers.
- Manage incident tickets, ensuring regular and comprehensive updates
- Identify accurately, order and coordinate the delivery of spares to maintenance field engineers.
- Organise traffic management, including coordinating road space booking and traffic management provider, regional control team, and field resource.
- Manage site access issues with third party maintainers.
- Liaise with utility companies where power loss is causing a network issue.
- Ensure that all Incident details are accurate and auditable with accurate timestamps recorded and all associated information contained or linked within the Incident record.
Skill Requirements
- ITIL Foundation V4
- Experience of delivering against KPI's and SLT's
- Ms Office Suite
- Strong Communication skills
What we offer:
A career at Telent can span sectors, roles, technologies and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work.
The additional benefits with this role:
- 26 days holiday plus Bank Holidays
- Pension Scheme and Life Assurance
- Online Discount Portal.

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