Assistant Manager Pub

Assistant Manager (Event Bookings & Operations)
Iconic Birmingham Venue
Salary: £31,000 + Event Bonus

Are you an enthusiastic and experienced individual with a passion for events, hospitality, and operations? Do you thrive in a dynamic, fast-paced environment? We are looking for an Assistant Manager to join our vibrant team at one of Birmingham's most iconic venues. If you have a knack for managing event bookings, coordinating operations, and leading teams, this could be the perfect opportunity for you!

About Us:

Located in the heart of Birmingham, our venue boasts a large outdoor terrace, a strong food offering, a focus on sports, and caters to a variety of large private bookings. We are renowned for our lively atmosphere and exceptional service, making us a top choice for events, casual dining, and drinks. As part of our continued growth, we're looking for an Assistant Manager to play a pivotal role in our events and operational success.

Key Responsibilities:

• Event Bookings & Coordination: Manage all event enquiries, ensuring seamless planning, communication, and execution of private and corporate events.
• Operations Management: Oversee the day-to-day venue operations, ensuring smooth running of both front-of-house and back-of-house teams during events.
• Team Leadership: Lead, train, and motivate a team of staff to deliver excellent customer service and create an exceptional guest experience.
• Marketing & Social Media: Develop and implement social media campaigns to promote events and special offers. Work closely with the marketing team to ensure our venues presence and growth in the market.
• Customer Service Excellence: Ensure high standards of service are maintained, resolving any customer issues or concerns quickly and professionally.
• Health & Safety & Compliance: Maintain health and safety protocols and ensure compliance with all relevant legislation.
• Event Analysis & Reporting: Assist in tracking event performance, guest satisfaction, and sales to ensure continuous improvement.

Skills & Experience:

• Proven experience in event management, hospitality, or a similar role, preferably within a venue with large-scale bookings and food & beverage operations.
• Strong organisational skills with the ability to manage multiple bookings and projects simultaneously.
• Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.
• Ability to work under pressure and make quick decisions in a fast-paced environment.
• Proficiency in using booking systems, social media platforms, and other relevant software.
• Strong leadership and team management experience.
• A proactive, can-do attitude with a creative flair for event execution and marketing.

What We Offer:

• A competitive salary of £31,000 per annum plus an event bonus structure.
• A dynamic and rewarding work environment within one of Birminghams most iconic venues.
• Opportunities for career development and progression within the business.
• A chance to make a real impact on the success of our events and operations.
• A fun, collaborative team atmosphere where your ideas and contributions are valued.

If youre ready to take your career to the next level in a role that blends event management, operations, and marketing, wed love to hear from you. Apply today and become part of our incredible team!