- Responsible for the UK's bad debt charge, which accounts for c.30% of the total bad debt charge
- Work closely with the Director of Collections to design & deploy a strategy that is aligned to the company's risk appetite and growth aspirations
- Managing over 20 heads within the team
- conducting 1-1's and monthly plans with staff
- Develop and enforce comprehensive collections and debt recovery policies
- Ensure compliance with relevant laws, regulations, and industry standards
- Regularly review and update policies to reflect changes in legislation and best practices
- Establish ethical guidelines for debt recovery practices working with a panel of 3rd party suppliers i.e. DCA, Legal partners
- Whilst the role is to lead on the UK Collections portfolio, there will be a requirement to work collaboratively with the Head of Northern Europe & HO Ireland to ensure best practice approach to policy and key processes
- The role holder will also be responsible for UK & Ireland Debt Recovery; therefore, the role holder will need to ensure a seamless and fully optimised end to end debt strategy is in place
- Responsibility for UK & Ireland 3rd party contracts & operational management of our external partners (legal & Debt Collection Agents).
- Key to success will be a proactive approach to managing the debt strategy, starting with point-of-sale procedures, through to applying a customer lens to reduce customers repetitively falling into arears
- Ultimate ownership of the Collections ledger ensuring collaboration with the financial operations team to ensure we remain with Bad debt charge budget
- Identify risks and issues impacting bad debt performance from daily activities in line with policy
- Suggest and implement policy, process or procedural changes to mitigate risk, drive improvement that results in stronger financial results
- Deliver against agreed deadlines on projects
- Design & Deploy a Corporate Account Management approach to our larger customers working with internal Sales, Account Management & Commercial teams
Back to searchHead of Credit Control
Investigo
Posted 8 hours ago, valid for 8 days
Birmingham, West Midlands B27 6QS, England
£80,000 - £96,000 per annum
Full Time
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Sonic Summary
- The role is responsible for managing the UK's bad debt charge, which constitutes approximately 30% of the total bad debt charge.
- Candidates should have a minimum of 5 years of experience in collections or debt recovery management, with a salary range of £70,000 to £90,000.
- The position involves leading a team of over 20 staff members, conducting regular one-on-ones, and developing comprehensive debt recovery policies.
- Collaboration with the Head of Northern Europe and the Head Office in Ireland is essential to ensure best practices in policy and processes.
- The successful candidate will also manage third-party contracts and operational relationships with external partners, ensuring compliance with relevant laws and industry standards.
