Service Charge Manager

Service Charge Manager

Location: BirminghamSalary: Up to £43,000 per annumJob Type: Permanent

Are you an experienced service charge professional with strong leadership skills and a keen eye for financial accuracy? Our client, a well-established organisation in Birmingham, is looking for a Service Charge Manager to lead their team and oversee all aspects of service charge management, ensuring compliance, efficiency, and excellent stakeholder engagement.

Key Responsibilities:

Team Leadership & Development:

• Lead and mentor a team to ensure high performance and professional growth.
• Conduct performance reviews and provide coaching to develop skills.
• Manage workloads effectively and address performance concerns in line with HR policies.

Service Charge Accounting & Compliance:

• Ensure preparation of annual service charge accounts in line with legal and regulatory standards.
• Manage reconciliation of service charge budgets with actual expenditure, ensuring accuracy.
• Liaise with property managers, clients, and external auditors on service charge matters.
• Ensure compliance with RICS regulations and other relevant accounting standards.
• Support month-end and year-end closing procedures.

Financial Planning & Reporting:

• Prepare and issue service charge statements and budgets.
• Assist in forecasting and reporting on service charge income and expenditure.
• Monitor key performance indicators (KPIs) and analyse financial data to support decision-making.
• Identify and implement process improvements to enhance service charge accounting efficiency.

Stakeholder Engagement & Issue Resolution:

• Manage queries from tenants, landlords, and stakeholders regarding service charge accounts.
• Collaborate with internal and external stakeholders to resolve outstanding issues efficiently.
• Lead team meetings and calls to ensure smooth communication and issue resolution.

What We're Looking For:

• Strong experience in service charge management and financial reconciliation.
• Proven leadership skills with the ability to inspire and manage a team.
• Excellent understanding of RICS regulations and accounting principles.
• Strong analytical and problem-solving skills.
• Effective communication and stakeholder management abilities.

This is an excellent opportunity to step into a leadership role and make a significant impact within a growing organisation.

Apply today to find out more.

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