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Right Now Group are working with a Global Forwarder based in Birmingham, assisting them in growing their Customs Brokerage Team. They are looking for an Experienced Senior Customs Brokerage Clerk to join their unit in Birmingham. The ideal candidate will have extensive experience supervising Customs Brokerage teams, with at least 5 years of Freight Forwarding experience.Responsibilities of a Senior Customs Brokerage Clerk:
- Lead the overall brokerage commercial strategy, identifying opportunities for growth and improvement.
- Develop suite of standard brokerage products, marketing materials and pricing models.
- Collaborate with the Key Account Directors and Business Development teams to drive new opportunities.
- Support all brokerage related opportunities and pipeline development.
- Present monthly update to the Board, presenting key statistics, opportunities and strategic recommendations.
- Attend customer visits to develop relationships, gain insights, and generate opportunities.
- Act as the primary point of escalation for complex operational issues, providing guidance and solutions.
- Conduct regular audits of customer processes to identify gaps, risks, and opportunities for optimization.
- Support onboarding of new business in alignment with account owner and onboarding team.
- Support and lead review of internal and customer SOPs.
Requirements of a Senior Customs Brokerage Clerk:
- 5+ years in Customs Brokerage/Freight Fording
- Exceptional communication skills
- Ability to work in a fast-paced environment
- Experience dealing with SOP reviews
- Capable of working alone, and presenting to Board Members
- Attention to detail
Salary: £35000 - £50000Location: Birmingham Shift: Mon-Fri 8.30am - 5pm
