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Location: Birmingham (On-site 2 days per week)Contract Type: Full-TimeSalary/Rate: Up to £25,000
Are you passionate about providing excellent IT support and looking for your next challenge? We’re seeking a skilled Helpdesk Analyst to join a dynamic team and deliver top-notch 1st Line Triage support.
This is a hybrid role, requiring 2 days per week in our Birmingham office.
Key Responsibilities for the Helpdesk Analyst:
- Act as the first point of contact for IT issues, providing 1st line triage and resolution.
- Manage, escalate, and resolve tickets using the service desk system.
- Perform user account management tasks, including password resets, group policy updates, and user creation in Active Directory.
- Troubleshoot hardware, software, and connectivity issues across a range of devices.
- Maintain a high standard of customer service, ensuring timely communication and issue resolution.
Key Requirements for the Helpdesk Analyst:
- Hands-on experience with Active Directory (user account management, password resets, permissions, etc.).
- Familiarity with troubleshooting Windows OS and Microsoft Office 365.
- Excellent communication skills with a strong focus on customer service.
- Ability to prioritize and manage workload in a fast-paced environment.
If you’re a tech-savvy problem solver with a passion for helping users, we’d love to hear from you!
