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Sales Order Administrator

Kinetic Office Recruitment
Posted 2 days ago, valid for 16 days
Location

Birmingham, West Midlands B37 7YN, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Sales Order Administrator / Customer Service Coordinator position is initially offered as a 12-month contract with a competitive salary plus an annual bonus.
  • The role is based in Birmingham Business Park, B37, and allows for hybrid working after the probation period.
  • Candidates should have relevant experience in customer service support and administration, ideally with well-developed telephone call handling skills.
  • Applicants must demonstrate strong written and oral communication abilities, along with proficiency in IT skills including Outlook, Word, and Excel.
  • The position requires the ability to work calmly under pressure, build effective relationships, and achieve team objectives, with no specific year of experience mentioned.

Sales Order Administrator / Customer Service Coordinator - Initially offered as a 12 month contract£Competitive plus annual bonusBirmingham Business Park, B37 (Hybrid working available after probation)Mon - Fri, 9am - 5pm

Overview:

Our well-established professional client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business.

They are looking for a Customer Service Co-Ordinator / Sales Order Process Administrator to process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved.

Duties will involve:

  • Create and update orders and delivery requests in accordance with the Company’s procedures
  • Develop and maintain good and effective working relationships between customers, suppliers and sales staff
  • Support the sales teams in their objectives
  • Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff
  • Check customer and manufacturer acknowledgements
  • Monitor customer credit status in conjunction with Head Office and ensure that company Credit Control procedures are always adhered to
  • Work with colleagues to achieve team objective and KPI targets
  • General office duties such as visitor reception, admin and filing

Essential Experience:

  • Well-developed telephone call handling skills
  • Have excellent written and oral communication skills
  • Must be able to communicate effectively and be polite and assertive when required
  • Experience of processing information using systems - ie Sales Orders, Purchase Orders, POD's etc
  • Ability to work calmly under pressure and make correct decisions
  • Ability to listen and be patient when required
  • Able to work accurately and quickly
  • Must show evidence of being organised and responding promptly
  • Evidence of building relationships with customers or suppliers
  • Have relevant experience of customer service support and administration
  • Good IT Skills - Outlook, Word, Excel and general Windows environment
  • Must reside within a commutable distance form the office

Desirable Experience:

  • Knowledge of managing orders within customer credit limits
  • Experience of dealing with invoice queries

Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful.

Key search terms: Customer Account Manager, Aftersales Coordinator, Sales Support, Sales Administrator, customer service admin, order processing, sales order, purchasing orders, logisitcs, quotes, call offs, suppliers, distribution, transport clerk

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.