Sales Support Coordinator

Job Title: Sales Support Coordinator

Location: Birmingham City CentreEmployment Type: Full-time / Temporary Assignment / Hybrid Working Salary: Up to £12.00 an hour

The Sales Support Coordinator will be responsible for providing administrative and operational support to the sales team to ensure efficient and effective performance. Working within the utilities sector, the role involves coordinating sales activities, managing customer accounts, processing contracts, and offering frontline support to sales representatives. The ideal candidate will be detail-oriented, proactive, and capable of managing multiple tasks simultaneously while maintaining excellent customer service and communication skills.

Key Responsibilities:

• Administrative Support: Assist the sales team by preparing sales documents, proposals, and presentations. Maintain and organise sales records and documentation.
• Customer Relationship Management: Act as the first point of contact for customers, handling inquiries, resolving issues, and ensuring customer satisfaction.
• Contract Management: Process, review, and track customer contracts and agreements. Ensure all necessary documentation is complete and compliant with company standards.
• Sales Coordination: Coordinate sales activities such as meetings, calls, and presentations. Ensure follow-up on sales leads and update sales opportunities in the CRM system.
• Data Entry & Reporting: Input and maintain customer and sales data in relevant systems, such as Salesforce or other CRM software. Generate sales reports and provide analysis to support strategic decision-making.
• Order Processing: Collaborate with operations and billing teams to ensure the accurate processing of customer orders, from submission to completion.
• Market & Competitor Research: Assist in market analysis and competitor research to help identify new sales opportunities.
• Cross-Departmental Communication: Liaise between the sales team, operations, customer service, and finance to ensure smooth communication and workflow within the company.
• Project Coordination: Assist with special projects, including sales campaigns, product launches, or customer outreach initiatives.

Required Qualifications:

• Experience in sales support, sales coordination, or administrative roles, ideally in the utilities or energy sector.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with CRM systems
• Strong organisational and time management skills.
• Excellent verbal and written communication abilities.
• High attention to detail and problem-solving skills.
• Ability to multitask and prioritise tasks effectively in a fast-paced environment.

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