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- Perform an internal, UK and European motor factor customer service role, achieving a consistently high standard of performance associated with quality, cost and delivery objectives of the business.
- To act as front-line liaison between the customer and their requirements.
- To liaise efficiently and effectively between the customer and internal departments as required to ensure the customer receives the highest possible level of service.
- Responsible for providing administrative support to the Sales Department
- Complete telephone and email sales enquires.
- Deal with customer queries efficiently and effectively or escalate where necessary.
- Input customer orders and raise delivery notes to ensure on-time order delivery.
- Arrange the collection of returning goods from customer premises.
- Upon request, update customer order delivery status including live and outstanding deliveries.
- Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation.
- Monitoring customer repair jobs through the workshop and maintain customer communication throughout.
- Assist in populating and maintaining central customer database (CRM)
- Actively promote all company services and participation in sales promotions.
- Be flexible and willing to undertake tasks and roles, e.g., Parts + Service + Sales.
- Raise any concerns with the Office support manager as and when necessary.
- Load special customer jobs (test & reports, customer own unit repairs) and monitor through the workshop and maintain customer communication throughout.
- Input customer email/Elcome orders and raise delivery notes to ensure on-time order delivery.
- Arrange the collection of returning goods from customer premises.
- Monitor backorders and VORs and input into production to expedite overdue orders.
- Produce accurate export documentation and invoices to enable timely payment from customers.
- Provide general administration services to the sales managers including liaison with shipping agents, export depots, etc.
- Telephone liaison with overseas sales offices & foreign customers as necessary
- Assisting the sales manager with customer quotes, price enquiries, chasing back orders as and when required.
- Proven experience working within in a fast-paced environment, handling volume calls.
- Proficiency in MS Office (MS Excel and MS Outlook in particular).
- A basic technical understanding of the products and services offered by the company
- Experience working with cataloguing software such as TecDoc, MAM Autocat+, Partslink24 an advantage
- Proven experience to work as part of a team.
- Attention to detail and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to multi-task.
- Displays a good attitude towards work, and the aims and objectives of the company.
