Senior Service Designer

Hays Technology is working with a client who is looking to add a Senior Service Designer to their team.

This role will be an initial 3-month contract with a highly likely extension. It will be up to 600 inside IR35 hybrid in Birmingham.

To be successful in this role you will need knowledge of:

• Deep understanding of service design principles, practices and methods
• Understanding of product development methodology, frameworks and principles
• Influencing, persuasion, communication
• Data and evidence-driven decision-making
• Knowledge of modern technology, including cloud technology, architecture, agile delivery methods and software practices
• Understanding of user research principles and benefits
• Understanding of the history of service design

Essential skills:

• Ability to guide design decisions in complex service areas, helping stakeholders see opportunities and leading process change and plotting a path forward
• The ability to understand technical complexity and risks, run collaborative design activities, and influence senior leaders and others.
• Ability to help services build and deliver on transformation vision
• Ability to manage risk, and explain the trade-off between complex risk factors to find simple ways forward
• The ability to facilitate and guide services, make decisions, and plot the path forward.
• Ability to prototype in different ways: on paper, in static code or in conversation
• Ability to build clear visualisations of service and user journeys to help teams plan and prioritise work
• Able to build great relationships with a wide range of disciplines
• Relentless user focus, with the ability to contribute to user research and the translation of user feedback into design decisions

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