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Location: Chelmsley Wood Solihull B37
Contract: Temporary
Hours: Full-time
Salary: £12.50 PAYE £14.92 LTD
Role Summary:
We are currently recruiting for a Tenancy Sustainment Assistant to provide high-quality administrative support to the Tenancy Sustainment Team. The successful candidate will play a key role in delivering excellent customer service, assessing applicants' housing and support needs, and ensuring void properties are advertised and let efficiently.
Key Responsibilities:
- Manage and prioritise a caseload, ensuring effective case handling.
- Process housing register applications and changes of circumstances.
- Maintain accurate records on manual and computerised systems.
- Communicate professionally with customers, colleagues, and external partners.
- Liaise with Registered Social Providers regarding property advertisements.
- Undertake administrative duties related to ending tenancies.
- Provide support to Tenancy Sustainment Advisors and Officers as required.
- Strong IT skills, including proficiency in Microsoft Word, Excel, and Outlook.
- Excellent communication skills, both written and verbal.
- Ability to work independently, prioritise workload, and meet deadlines.
- Experience working in a busy office environment and handling customer interactions.
- Understanding of social housing, local government, or public services is desirable.
For more information, please call George at Service Care Solutions!
