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- Assist the Services Manager in achieving departmental goals focused on sustainability and customer satisfaction.
- Manage the distribution and collection of internal and external mail (3 million items annually), the educational organisation fleet (114 vehicles), external vehicle/coach hires (3000 annually), and portering services.
- Implement Key Performance Indicators (KPIs) and best practices, identify areas for improvement, and support teams in delivering exceptional service.
- Provide effective leadership and management, including workload reviews, resource allocation, training, performance management, and staff development.
- Develop and communicate new policies and procedures, conduct inductions, and participate in recruitment and selection processes.
- Oversee quality control for external vehicle hires, leasing, purchasing, and mail services, ensuring optimal service standards and value for money.
- Ensure the educational organisation fleet complies with Department of Transport guidelines and legislative requirements.
- Maintain and operate complex machinery and bespoke business systems, recommending updates as needed.
- Coordinate departmental Health and Safety, including Managing Occupational Road Risk.
- Collaborate with the educational organisation’s Insurance Manager to ensure fleet compliance, vehicle insurance, and accident reporting.
- Provide expert advice on tariffs and services, liaising with various educational organisation departments to ensure efficient and cost-effective service.
- Proven organizational, coordination, and team-management skills with the ability to manage large workloads across multiple areas.
- Experience in managing supplier relationships and utilizing management information statistics to review services.
- Extensive experience in leading successful teams and developing leadership skills.
- Strong negotiation and persuasion skills with the ability to anticipate and shape team/service direction.
- Excellent written communication skills, ensuring clarity and accuracy.
- Ability to coordinate and motivate a team across multiple locations to meet processes and timelines.
- Problem-solving skills to handle departmental queries, implement procedures, and proactively address operational challenges.
- Effective communication skills to establish and maintain relationships across the educational organisation and with key stakeholders.
