HR Consultant

HAYS are delighted to be working with Birmingham City Council to recruit an interim HR Consultant. My client is seeking a junior HR project professional to join their team. This role involves managing a high volume of non-complex case work related to the implementation of a new pay and grading model. The successful candidates will support email, phone, and online customer support activities, handling potentially 4000+ responses over a 4-6-week period. This role is ideal for a junior HR Business Partner or Advisor with experience in HR change and transformation projects.

This role is paying between £280-£300 per day, and the successful candidate would be office based 2 days per week.

Key Responsibilities:

• Secretariat/Project Management: Facilitate daily escalation meetings, ensure data readiness, track and record resolutions, and manage actions.
• Case Management: Handle escalated queries, liaise between HR teams, track responses, chase feedback, and communicate resolutions.
• Query Management System: Manage an online query management system, ensuring all queries are tracked and resolved.
• Crisis Management: Assist in crisis response activities, including shutting down the query access system and managing reactive communications.
• Communication: Provide clear and effective communication to colleagues, both verbally and in writing, including FAQ-based and personalised responses.

In order to be successful in this role:

• Conscientiousness: Ability to manage a high workload with rapid turnaround and high attention to detail.
• Communication: Strong verbal and written communication skills to operate effectively in meetings and communicate with colleagues.
• Project Management: Experience in a project environment, with the ability to manage tasks through to completion.
• HR Skills: Prior experience in an HR environment, with an understanding of HR processes, risk identification, and colleague management during HR changes.
• Local government exposure: previous experience in a local government environment.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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