Time2Eat is Compass’s very own award-winning Omni Channel Digital Solution for Food and drink ordering. The solution includes App, pos, kiosks and much more.

Since launching in June 2020 Time2Eat now has a presence in over 350 + outlets across our UK & Ireland business. The team works across a wide range of food service operations supporting over 3000 + locations across multiple sectors who make up our UK &I Operation.

To help deploy and scale and pace we’re looking for someone that can provide config & admin support to our technical deployment team.You will provide support to our specialist team in the on-boarding and mobilisation of our omni-channel digital solutions. After training you will support basic configuration requests, offer builds, back of house functionality and product configuration.This is a varied and exciting role with opportunities to build complex offers, create exciting experiences for our consumers. It involves an eye for detail and ability to manage data with a keen eye for detail and compliance.

You will work within the UK Digital & Technology team based out of Rubery near Birmingham.

The Role

Provides system configuration support and technical “know how” across new deployments and existing estate.

Works under guidance of config managers to complete menu templates as required. This includes detailed menu builds, gathering of key data from operational teams and system upload.

Ensures all on-boarding tasks are completed correctly. Reviews on-boarding requests before submission and works with our team in India to ensure the product build and activation is correct.

Supports final QC of App includes offer checks, service journey and final testing allowing for final sign off pre-go live.

Supports with comm’s to units providing regular updates on products and features to the business – works with product managers to ensure cascade is timely and accurate.

Maintains and ensures all – emergency processes and cascade plans are up to date and regularly reviewed and tested.

Acts as the gatekeeper supporting the technical team in managing libraries of all menu templates, food image libraries and menu transitions.

Maintains timeline plans liaising with technical colleagues and operations to deliver as expected to time. Ability to flag up risks.

Willing to train and interested to progress in role offering technical and second level triage & fault finding in app and across all back of house systems.

Maintains all technical documentation includes product information, technical specs and third party documentation.

Schedules unit training programmes supports deployment team to deliver effective training through the upkeep of necessary training materials and supporting toolkits.

Manages upload and control of Learning & Development portal ensuring materials are accessible and current.

Works with Deployment team admin to ensure all live data is accessible for upload and of deployment dashboards.

Provides necessary reports for leadership teams and for onward cascade to units

Admin & Communication

Ability to manage system data and produce / maintain management reports.
Produces weekly reports and data working to timelines.
Attends support calls and debrief calls as required.

Skills & Experience – about you

Intermediate to advanced skills - Microsoft Excel.
Experience in Digital Omni channel products or environments.
Eye for detail includes spelling and grammar.
Good communication skills – ability to organise and plan meetings and to provide support as required
Experience or similar role in App or Digital product development / implementation.
Inquisitive and willing to learn - this role will include further technical training and troubleshooting
Experience in project management or a busy project-based office environment / function – ability to prioritise, schedule and deliver to timelines.
Good team player and active contributor.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Receive Wow Points every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families

#REED

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