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Desktop Support Analyst

Hays Specialist Recruitment Limited
Posted 24 days ago, valid for 6 days
Location

Birmingham, West Midlands B27 6QS, England

Salary

£30 - £35 per hour

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The Desktop Support Analyst role involves resolving 2nd Line incidents and service requests within a specific region.
  • Candidates should have solid experience in IT Service Management principles and processes, along with a strong customer service focus.
  • The position requires a good understanding of technology, with responsibilities including troubleshooting desktop environments and deploying IT hardware.
  • A valid driving license is essential due to expected travel to other offices, and the role offers a salary of £30 per hour (inside IR35).
  • Applicants should possess a broad technical understanding of IS services and ideally have experience exceeding Service Level Agreements, with relevant experience required.

Your new roleDesktop Support Analyst is responsible for the resolution of all 2nd Line incidents and service requests within their region. You will have a good understanding of technology and demonstrate excellent customer service skills.Key Responsibilities Manage and prioritise all 2nd line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelinesGeneral troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk.Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow proceduresTroubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolutionOwn, monitor and maintain equipment rooms to comply with IT Services and QSSE standards and mitigate risks arising from audits, fire, safety or other risk assessmentsSupport the set-up of new offices, sites or projects across the local regionWorking knowledge of ServiceNow, including 'Stockrooms' Responsible for the recycling of all redundant IT equipment and technologies, ensuring correct disposal according to Asset Disposal PolicyProvide reports and updates on current issues to the Desk Side and Technology Support Team LeadWorks as directed by Desk Side and Technology Support Team leadProvide cover for the local Desk Side and Technology Support Team Lead when requiredEssential skillsSolid experience in IT Service Management principles and processesHigh level of proficiency and knowledge of working in a corporate IT environmentExperience in working to (and exceeding) Service Level AgreementsBroad technical understanding of IS services being supportedAbility to learn, understand, and apply new technologies.Strong business focus and customer service skillsWorking knowledge of database/excel structures/tables/configurations experience in data analysis and good numeracy, analytical and reporting skillsA valid driving licence is essential as travel will be required to other offices.Travel expected to other officesWhat you'll get in return£30 per hour (inside IR35)What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.