End User Support Team Lead

EUC Team Lead - Birmingham Hybrid workingSalary upto £50,000 EUC Team Lead required for a leading client based in Birmingham. My client is currently looking to hire a EUC Team Lead to come on board to oversee a team of up to 10 EUS analysts across multiple locations, ensuring the delivery of high-quality IT support for end users at all times. The EUS Team Lead will support the development, maintenance, and adherence to operational processes, tools, and procedures, while also managing escalations and collaborating with resolver teams to address major issues effectively.In addition to fulfilling line management duties, the EUS Team Lead will provide onsite IT support for colleagues, addressing technical incidents and service requests for a range of end-user devices, including iPhones, iPads, PCs, and laptops. This role requires strong technical expertise to resolve issues and, where appropriate, serve as an interface for functions such as IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management.Key skills,* Previous EUC experience* Previous experience in an onsite 2nd line engineering role.* Strong knowledge of endpoint device hardware, including HP and Apple laptops, iPhones, iPads, office telephony, and Wi-Fi systems.* Proficiency in accessing and configuring firmware/BIOS to meet organizational standards.* Familiarity with operating systems, including installation, updates, and remediation for all supported versions of Microsoft Windows.* Expertise in endpoint software suites, including installation, updates, and remediation for all supported versions of Microsoft Office.* Enterprise Mobile Device Management experience, including device enrollment/un-enrollment and profile push on platforms such as MobileIron.* Knowledge of endpoint enterprise management systems, such as device updates and software installations via Microsoft SCCM and BitLocker.* Proficiency with enterprise deployment technologies, including pre-boot configuration and device build sequences using Microsoft SCCM and MDT.* Expertise in endpoint enterprise encryption systems, including device enrollment, encryption/decryption, and user/device management with tools like Microsoft MBAM and BitLocker.* Strong understanding of core application technologies, such as email, document management, and time recording systems.* Solid understanding of Group Policy operations.* Hands-on experience with PC device builds and post-build configuration.* Proficiency in iOS/iPhone/iPad device builds, post-build configuration, and support.* Experience in break/fix work from incident and request queues.* Maintenance of endpoint devices, including Windows updates, antivirus software, and encryption tools.* Device administration using SCCM, MDM, and Active Directory.* User administration in Microsoft Office 365 and Active Directory.Interested? Please submit your updated CV to Dean Parkes at Crimson or immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy