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Helpdesk Admin

SF Recruitment
Posted 11 hours ago, valid for 15 days
Location

Birmingham, West Midlands B27 6QS, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The ICT Helpdesk Administrator position in Birmingham offers a salary of approximately £26,000 and requires experience in supporting Office 365 and Active Directory.
  • The role involves logging and tracking support requests, resolving 1st line calls, and managing user accounts during onboarding and offboarding processes.
  • Key responsibilities include providing technical support, maintaining operational documentation, and ensuring adherence to best practices and security standards.
  • Candidates should have a working knowledge of ICT hardware and software, as well as the ability to manage workloads flexibly and prioritize tasks effectively.
  • Please note that there is no sponsorship available for this position.

ICT Helpdesk Administrator - BirminghamMy client is currently seeking an ICT Helpdesk Administrator to join their IT team in Birmingham. In this role, you will be responsible for logging and tracking support requests and incidents in the ICT incident management system, updating IT assets, and resolving 1st line calls. Additionally, you will assist in creating new user accounts, conducting ICT inductions, and managing the onboarding and offboarding of all staff. The Benefits:

  • Salary of circa £26,000
  • Civil service pension with an employer contribution rate of 27%
  • Flexible working
  • Hybrid working, with specific guidelines agreed with your line manager
  • 26 days' holiday, rising to 29 days after two years' service, with the option to buy up to five extra days of annual leave

Key Responsibilities:

  • Provide technical support: You will investigate and resolve 1st line IT calls (software and hardware) and offer technical assistance, ensuring end-users are informed of progress.
  • Maintain operational documentation: You will write and maintain ICT guidance, ensuring it remains relevant and up-to-date for various audiences (IT colleagues and employees).
  • Ensure best practice: You will ensure that all ICT support meets operational requirements and adheres to business continuity and security accreditation arrangements.
  • Be user-focused: Maintain positive relationships with colleagues and consistently provide high levels of support.
  • Embrace Agile ways of working: You will work in a fast-paced, evolving environment and adopt a flexible approach to ensure the smooth delivery of ICT solutions.

Person Specification:

  • Promptly record and triage all ICT requests within the ICT incident management system, ensuring they are processed and resolved daily.
  • Investigate and resolve all 1st line requests and incidents, monitoring and escalating more complex tickets to the relevant IT Support member.
  • Experience supporting Office 365 suite (SharePoint, OneDrive, OneNote), Microsoft Office, Active Directory, IBM products, and other ICT software applications.
  • Working knowledge of ICT hardware, including supporting and maintaining Microsoft Surface Tablets and Surface Hubs.
  • Basic working knowledge of Microsoft Intune to configure iPhones and iPads.
  • Flexible and adaptable to varied workloads, prioritizing tasks based on risk and impact.
  • Liaise with external support partners/vendors to ensure the resolution of service incidents/faults and general service requests, collaborating closely with the wider ICT team.
  • Manage new starters/leavers and changes, coordinating the delivery and return of ICT equipment according to service standards.
  • Take appropriate actions to investigate, resolve, and anticipate problems, escalating risks to the IT Operations Manager as needed to implement solutions and identify preventative measures.
  • Stay informed about emerging technology solutions and proactively advise the ICT team and colleagues on potential benefits.

If you're interested - drop over the CV and I'll reach out! **please note, there is no sponsorship on offer for this one**

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.