Senior Support Engineer, 2nd Line Support, Team Lead, Microsoft, ITIL, Hybrid, COR7206

Senior Support Engineer, 2nd Line Support, Team Lead, Microsoft, ITIL, Hybrid, COR7206We’re looking for a Senior Support Engineer to join a pioneering organisation working on a hybrid basis. This is an excellent opportunity for a 2nd Line Support Engineer looking to step up in to a team lead position, or a Service Desk Team Lead looking for a fresh challenge! The Senior Support Engineer  You will oversee a small, dynamic team of skilled 1st Line Engineers, supporting over 1,500 users across the UK. You’ll be responsible for leading the day-to-day operations of the Engineers, ensuring your team provides high-quality technical support, while also maintaining exceptional customer service standards.  The CompanyThis industry giant are a true force to be reckoned with, delivering exceptional enterprise-level technical support and services to key suppliers within the manufacturing industry. With passion and innovation at the core, they empower businesses to succeed through the delivery and support of bleeding-edge technology solutions.  Benefits

• 25 days holiday
• 6% pension 
• Excellent bonus scheme - uncapped for high achievers

• A strong technical background in 1st and 2nd line support, covering desktop, servers and networks
• Proven experience leading a service desk team or mentoring staff, with a desire to take the next step.
• Familiarity with technologies like Office 365, Azure, Active Directory, and Group Policy
• Experience working within an ITIL framework