Service & Installations Administrator

Service & Installations Administrator

Birmingham

£28,000 to £30,000

Our client designs and manufactures bespoke products. Reporting directly to the Service & Installations Manager, this versatile role is responsible for providing administration support to the Service & Installations Manager and the wider Service & Installations Team.

All work must be carried out in accordance with the ISO 9001 quality management system standards and procedures in place.

Requirements

• GCSE or equivalent in English & Mathematics is required
• Minimum 2 years in an administration role.
• Experience in a combined office and factory environment.
• Experience of working in a fast paced, multi-tasking, highly pressured role.
• Experience of working within agreed targets, KPI’s, and deadlines.
• Good Microsoft Office skills
• Experienced and proficient in using Microsoft Office software.
• Organisational skills and ability to prioritise tasks effectively.
• Comfortable with technology such as smart phones and laptops as well as software to support effective communications such as Teams or Zoom.
• Strong accuracy and attention to detail.
• Effective in producing reports.
• A friendly people person with excellent communication and skills.
• Focus on timely delivery of results and able to work effectively in a fast-paced environment.
• Able to work under pressure, juggling multiple tasks with tight deadlines whilst remaining calm and effective.
• Self-motivated.
• A driven person, passionate about efficiency and a team player who will embrace and demonstrate our values and culture.

Key Responsibilities:

• Effective allocation of resources to ensure all installations are completed on time, to include people, equipment, equipment hire, and vehicles, utilising the relevant in-house software to its full potential.
• Implement, communicate, control and monitor the installation schedule, review and adjust the schedule where needed.
• Effectively communicate any problems that may impact completion of an installation.
• Proactively and efficiently manage the diary of the Service & Installations Manager.
• Provide administration support primarily for the Service & Installations Manager and Installation Teams, where required.
• Utilise the problem reporting software for effective reporting and resolution of any issues.
• Support the Installation Teams to ensure they have everything they need to carry out the highest quality installations.
• Identify installations with an Automatic Operator for the Sales team to contact about Service Plans.
• Organise and schedule post installation activities such as repairs and call outs, feeding back information on original installation failures.
• Responsible for maintaining service agreements on an annual basis and booking service visits when due.
• Ensure all site paperwork is completed correctly by the Installations Teams, on a daily basis.
• Ensure sufficient photographs and/or videos are uploaded and available for all installations and call outs.
• Support new starters into the business by ensuring they have a fuel card, and driver Dallas key, where applicable.
• Manage and organise company vehicles to ensure they have appropriate tax, MOT, servicing, insurance, with minimum time off the road and disruption to the business.
• Manage parking charges, appealing where appropriate.:
• Booking hotels for installation overnight stays.
• Following up on required Installer paperwork.
• Answering telephone calls and directing any complaints to the right person.
• Keeping the van board up to date.
• Maintain confidentiality of sensitive or personal information you are given access to.
• Responsible for achieving monthly targets and KPI’s, as agreed.