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1st Line Support Engineer
Coleshill
£30,000 - £35,000
Company Profile
Supporting over 5000 SME businesses with communications, Telecoms and IT software, boasting a wealth of knowledge and experience within their field to enable them to provide the best and most competitive service across the UK.
What’s on offer?
- Mon - Thurs 09:00 - 17:30 (16:30 Finish on Friday)
- Holidays rising raising 1 days for every year of service
- Pension Scheme
- Parking on site
What will you do as a Support Engineer?
- Configuring phone lines and numbers
- Processing and provisioning phone line and broadband orders
- Reporting service issues to suppliers through escalation chain
- Liaising directly with customers and stakeholders
- Receiving and actioning customer service tickets via CRM system
- Collaborating with all business functions to provide the best service
What do you need as a Support Engineer?
- Background in a Telecoms or IT service desk environment
- Knowledge of Broadband and network provisioning
- Familiarity with CRM & ticketing systems
- Happy to work 5 days in office
- Motivated and engaging in a dynamic team environment
- Confident and clear communicator within a busy service environment
Job ID: 8800
