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IT Operations Manager

Ashdown Group
Posted 17 hours ago, valid for 13 days
Location

Birmingham, West Midlands B27 6QS, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A highly successful business with around 2,000 employees is seeking an IT Operations Manager for a 6-month contract based in Birmingham.
  • The role offers a hybrid working pattern, allowing for 2 to 3 days of remote work per week, and is outside IR35.
  • Candidates must have a proven track record as an IT Support Operations Manager with experience in leading IT teams in an enterprise setting, along with ITIL certification.
  • Key responsibilities include improving IT support processes, managing a 10-person team, and ensuring effective communication with stakeholders and third parties.
  • The salary for this position is competitive, and candidates are expected to have significant experience in IT operations management.

A highly successful business with circa 2,000 employees is looking for an accomplished IT Operations Manager to join its team based in Birmingham, on an initial 6 month contract. Please note this role is Outside IR35 and offers a hybrid working pattern – you will be able to work from home 2 or 3 days per week.  In order to be suitable for this role you must be a highly capable IT Support Operations Manager with proven experience of leading successful IT teams in an enterprise environment. You will be ITIL certified and have proven experience of leading change projects and improving IT support provision.In this role you will lead a 10 person IT support team and be focussed on delivering a proactive and effective service to the business. You will serve as the figurehead for support operations throughout the business and will excel at communication enabling you to motivate the team, engage stakeholders and manage third parties.

Key responsibilities will include:

  • Improving processes and practices to ensure an exceptional support service is delivered  

  • Improving Incident, Problem & Change management across the firm

  • Delivering a robust JML process

  • Reviewing Group 3rd party partner contracts

  • Ensuring comprehensive measurement and reporting of KPIs.

This is an excellent opportunity for an accomplished IT Operations Manager to join a market leading business.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.