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Administrator
- Birmingham
- £28,000 to £30,000 Basic Salary
- Mon to Fri 9.00 - 5.00pm
Our client designs and manufactures bespoke products for the Retail and associated industries. The Administrator will be reporting directly to the Service & Installations Manager, this versatile Administrator role is responsible for providing support to the Service & Installations Manager and the wider Service & Installations Team.
Administrator Requirements
- GCSE or equivalent in English & Mathematics is required
- Good Microsoft Office skills
- Minimum 3 years in an administration role.
- Experience in a combined office and factory environment.
- Experience of working in a fast paced, multi-tasking, highly pressured role.
- Experience of working within agreed targets, KPI’s, and deadlines.
- Experienced and proficient in using Microsoft Office software.
- Effective in producing reports.
- A friendly people person with excellent communication and skills.
- Focus on timely delivery of results and able to work effectively in a fast-paced environment.
- Able to work under pressure, juggling multiple tasks with tight deadlines whilst remaining calm and effective.
Administrator Key Responsibilities:
- Effective allocation of resources to ensure all installations are completed on time, to include people, equipment, equipment hire, and vehicles, utilising the relevant in-house software to its full potential.
- Implement, communicate, control and monitor the installation schedule, review and adjust the schedule where needed.
- Effectively communicate any problems that may impact completion of an installation.
- Proactively and efficiently manage the diary of the Service & Installations Manager.
- Provide administration support primarily for the Service & Installations Manager and Installation Teams, where required.
- Utilise the problem reporting software for effective reporting and resolution of any issues.
- Support the Installation Teams to ensure they have everything they need to carry out the highest quality installations.
- Identify installations with an Automatic Operator for the Sales team to contact about Service Plans.
- Responsible for maintaining service agreements on an annual basis and booking service visits when due.
- Ensure all site paperwork is completed correctly by the Installations Teams, on a daily basis.
- Ensure sufficient photographs and/or videos are uploaded and available for all installations and call outs.
- Support new starters into the business by ensuring they have a fuel card, and driver Dallas key, where applicable.
- Manage and organise company vehicles to ensure they have appropriate tax, MOT, servicing, insurance, with minimum time off the road and disruption to the business.
- Manage parking charges, appealing where appropriate.:
- Booking hotels for installation overnight stays.
- Following up on required Installer paperwork.
- Responsible for achieving monthly targets and KPI’s, as agreed.
