MAIN PURPOSE OF JOBThe key focus of the IT Applications Analyst role is to assist the team in ensuring Restore RIM core Business applications (i.e.O’neil, RSS3 and RestoreWeb) are supported and enhanced to meet the ongoing requirements of both Restore, and it’s customers.KEY TASKS· Escalation for advice and Support of O’neil applications· BAU support of deployed Restore bespoke applications, i.e. Restoreweb, RSS3.· Maintenance of documentation for Restore bespoke applications.· Full lifecycle management of bespoke applications, including Development and maintenance of test matrices, Release Notes, and presentation of changes to CAB.· Acting as a point of escalation for the BS Helpdesk – utilizing Fresh.· Liaison with third party SW vendors when required· Keeping up to date with SW Versions (from O’neil) and New Features/Functions as they pertain to bespoke applications.· Provide reporting to the Business as requested· Engage on Ad-Hoc Projects as a resource when requested· Instigate and participate in Business User Forums and Discussion Groups for applicationsSKILLS, KNOWLEDGE & EXPERIENCE (Essential)Effective and demonstrable organisational skills, with attention to detail.Good comprehension of the Software application LifecycleAbility to configure and troubleshoot software and configuration.In depth knowledge of the O’Neil RS-SQL application software (Ops and Admin).Understanding of the function of the Web Portals (both O’neil and bespoke)Thorough grasp of Barcodes and symbologiesSKILLS, KNOWLEDGE & EXPERIENCE (Desirable)Understanding of ITIL principlesAppreciation of the Project lifecycle and Project planning SWAppreciation of Active Directory, SSON, MFACandidates must be willing to travel to sites as and when requested & There may be an occasional requirement to stay away from home overnight.What Restore Offer You:Annual leaveSalaryLife assurance schemeHealth and wellbeing scheme? About The CompanyWe are the largest UK owned Information Management company. We use our 30 years of experience to look after over 6,300 customers data in both physical and digital formats. Why do they trust us? Because of our state-of-the-art secure facilities? Our same-day delivery? Our accreditations? Well, yes. But, more importantly, they trust us because they know we’ll go further than anyone to solve their problems.As a colleague at Restore, you’ll find an environment that prioritises your welfare and wellbeing, treats you as an individual, and encourages you to be your true self at work. And when it comes to personal and professional development, we’re investing in our values, leadership and skills. So, whatever your role, you’ll have the chance to build on your skills, maybe on one of our apprenticeships, or through bespoke leadership training. Whatever your ambitions, we’ll do our best to support them.

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