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Are you ready to level up your IT career? Join a well-established and fast-growing Managed Service Provider (MSP) as a 2nd/3rd Line Support Specialist and become a vital part of a team that delivers exceptional service to our clients in the Midlands.
About the RoleAs a 2nd/3rd Line Support Specialist, you'll be at the forefront of technical support, solving complex challenges and ensuring our clients' IT environments run smoothly. Your responsibilities will include:
- Providing General Windows Support: Troubleshoot and resolve issues across a range of Windows environments, ensuring high levels of client satisfaction.
- Onsite Installations: Engage directly with clients to deliver hands-on installation and setup of hardware, software, and network equipment.
- Remote Support: Tackle support requests from anywhere, leveraging your expertise in cloud and remote technologies.
- MS Azure & Office 365: Utilize your skills in Microsoft Azure and Office 365 to support, configure, and optimize client systems.
- Engaging with Projects: Dive into exciting and varied IT projects, playing a key role in successful execution and delivery.
- Expand Your Knowledge: With plenty of opportunities to learn new technologies and build your expertise, your career will thrive with us.
- Be Part of Something Bigger: Work closely with a team of talented IT professionals who share your passion for technology.
- Make an Impact: Provide crucial support and solutions that help our clients stay connected and productive.
- Competitive Benefits: We believe in rewarding hard work and will offer an attractive compensation package to match your skills.
We’re looking for someone who loves technology and solving problems. Ideally, you have:
- Strong experience in 2nd/3rd line support.
- Proficiency in Windows environments, MS Azure, and Office 365.
- Excellent troubleshooting and problem-solving skills.
- The ability to communicate effectively with clients and team members alike.
- A passion for learning and embracing new technologies.
Ready to take the next step in your career? Apply today and join a workplace that values innovation, collaboration, and growth!
