First line IT support

Job Title: First Line IT Support Engineer
Location: Birmingham, UK
Salary: 25,000

Are you a tech-savvy professional looking to kickstart your career in IT support?

We are working with a dynamic and growing managed service provider based in Birmingham. We are on the lookout for a dedicated and enthusiastic First Line IT Support Engineer to be the first point of contact for our clients' IT issues.

Key Responsibilities:

• Act as the initial point of contact for all IT-related queries and issues.
• Provide support for Office 365, including user management, troubleshooting, and application support.
• Manage and troubleshoot Windows Server environments
• Address networking issues, including connectivity and performance problems.
• Offer hardware support for desktops, laptops, printers, and other peripherals.
• Escalate complex issues to higher-level support as needed.
• Maintain accurate records of support requests and resolutions in our ticketing system.
• Deliver exceptional customer service, ensuring client satisfaction.

Requirements:

• Proven experience in a similar IT support role.
• Strong knowledge of Office 365, Windows Servers, and networking fundamentals.
• Proficiency in hardware troubleshooting and support.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Strong problem-solving skills and a proactive approach to IT support.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

Why Join Us?

• Be part of a supportive and collaborative team in a friendly work environment.
• Opportunities for professional development and growth within the company.
• Competitive salary and benefits package.
• Gain hands-on experience with a variety of IT systems and technologies.
• Make a real impact by helping small businesses optimize their IT infrastructure.

If you are passionate about IT and eager to help businesses succeed, we would love to hear from you! Apply now to become a key player in a growing team.

Liliana . Roderick @ intechnology group . com

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.