1st Line It Engineer - Birmingham

1st Line IT EngineerLocation: BirminghamSalary: £25,000

We are looking for an enthusiastic and customer-focused 1st Line IT Engineer to join my clients growing team at a leading MSP based in Birmingham.

In this role, you will be the first point of contact for clients, providing essential technical support and troubleshooting for a variety of IT issues.

This is an excellent opportunity for an IT Engineer eager to develop their skills and progress their career in a dynamic and fast-paced environment.

Key Responsibilities:

* Provide 1st Line Support, handling incoming technical queries from clients over the phone, email, and remote support tools, resolving issues efficiently.

* Diagnose and troubleshoot a range of IT issues, including hardware, software, network, and connectivity problems.

* Escalate complex issues to 2nd or 3rd line support teams when necessary, ensuring a smooth handover and resolution.

* Accurately log, track, and update service tickets in the helpdesk system, ensuring issues are resolved within SLAs.

* Deliver excellent customer service, ensuring client satisfaction and maintaining strong relationships with end users.

This is an exciting opportunity to join a friendly and fast-paced team in Birmingham, where you will play a key role in supporting a diverse range of clients. Apply now with your CV!