IT Support Engineer

Role: IT Support Engineer

Salary 26,000 - 31,000 DOE

Location: Birmingham

We are proud to be working with a leading managed service provider in their search for a skilled IT Support Engineer. This is a fantastic opportunity for a motivated and technically proficient individual to join a dynamic and growing team, providing high-quality IT support to a diverse range of clients.

The successful candidate will play a key role in delivering technical assistance, troubleshooting IT issues, and ensuring the smooth operation of IT systems and infrastructure.

• Provide first and second-line technical support to end users, resolving hardware, software, and network-related issues.
• Install, configure, and maintain IT equipment, including desktops, laptops, and peripherals.
• Support cloud-based solutions, including Microsoft 365 and Azure.
• Troubleshoot and manage VoIP and telephony systems.
• Assist with network administration, including routers, switches, and access points.
• Maintain security best practices, applying updates, patches, and antivirus solutions.
• Work closely with senior engineers on IT projects, deployments, and migrations.
• Deliver end-user training and guidance on IT best practices.

• Experience in an IT support role, providing first and second-line support.
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365.
• Hands-on experience with Active Directory, Group Policy, and basic network troubleshooting.
• Understanding of VoIP systems and telephony support (desirable).
• Experience with cloud technologies such as Azure (preferred).
• Excellent problem-solving skills and a proactive approach to IT support.

• Competitive salary up to 31,000 DOE.
• Company pension scheme.
• Private medical insurance.
• Training and professional development support.
• Free on-site parking.
• A friendly and supportive working environment.

If this sounds like the perfect opportunity for you, we encourage you to APPLY NOW and take the next step in your IT career!