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Job Overview
I am seeking a skilled IT Technician to join my Black Country based client. This role will be key in providing technical support to a growing business, and will ensure their IT systems operate smoothly.
I require a proactive individual who can communicate effectively with users and prioritise & resolve issues efficiently. The IT Technician will work with various operating systems & programs, including Office 365, and will be instrumental in maintaining computer hardware and software.
Responsibilities
- Provide IT support to users across the organisation, resolving network, hardware and software issues promptly.
- Troubleshoot software problems and implement effective solutions
- Install, maintain and configure computer hardware, ensuring all equipment is functioning correctly.
- Support the transition towards company-wide use of AI and cloud based technology.
- Setting up new starters/users, providing guidance on equipment & software use.
- Updating/maintaining the company intranet and SharePoint.
- Provision of training to users
- Identifying potential data security risks and maintaining a safe working environment
- Build & repair laptops, set up desk tops and manage company mobile usage.
- Conduct regular maintenance checks on IT equipment to prevent potential problems.
- Collaborate with staff across the business to improve processes and enhance service delivery.
Experience & Personal Qualities
- Proven experience in a similar IT support role, demonstrating strong technical support skills.
- Proficiency in troubleshooting software issues across various platforms
- Familiarity with computer hardware components, including cabling and servers, and their functionality.
- Demonstrable ability to prioritise and attend to business-critical issues
- Excellent communication skills, both verbal and written, enabling effective interaction with users at all levels.
- Strong problem-solving abilities with a keen attention to detail.
- An "enabling" attitude that enhances the team's ability to add value.
This role requires a passion for technology and problem solving, with the ability to work independently as well as part of a team in a fast-paced environment. It's a great opportunity for someone looking for the next step in their career.
