Claims Handler

Altitude-Recruitment Limited

Posted a day ago, valid for 14 days

Birmingham, West Midlands B27 6QS, England

Full Time

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Sonic Summary

The Customer Claims Specialist position is based in Birmingham, with a salary ranging from £24,000 to £30,000 depending on experience, plus a bonus of £2,045.
This role requires candidates to have claims experience, preferably within the travel sector.
The working hours are 35 hours per week, with shifts covering 8 AM to 8 PM from Monday to Friday and 9 AM to 5 PM on Saturdays, including one Saturday shift every five weeks.
The specialist will assist customers with policy inquiries and claims, ensuring accurate information is provided and escalations are handled effectively.
Candidates will receive training and support within a collaborative environment, with opportunities for professional development and benefits such as discounted insurances and private medical cover.

Customer Claims SpecialistLocation Birmingham Office based Tuesday , Wednesday and Thursday and remote Monday and Friday – No negotiation on these days. Salary - £24,000 - £30,000 Dependant on experienceBonus - £2,045 Hours: 35 Hours per week. Shifts covering 08am to 8pm Monday to Friday, 9am to 5pm Saturday. You will be required to work 1 in 5 Saturdays with a day off in the week if worked The role: You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolved issues are highlighted to your manager. Claims experience is essential, ideally within travel. Working within the Travel Support team, you will be report to the Travel Support Manager. You will contribute to regular team meetings and be supported through your initial training and beyond with our buddy system. You are encouraged to bring your ideas and highlight areas for improvement in processes. As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones within an environment that values collaboration. Please let us know we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.

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