Customer Service Claims Handler

Monday-Friday 9am-5pm (35 hours per week)

£23,348-£24,000 plus bonus

Birmingham city centre

Hybrid work available

Do you want to begin a career working within insurance?

Or do you have insurance/claims experience but you want to join a UK leading business with excellent progression opportunities?

The role involves giving support and assistance to the Claims Handlers, Adjusters and Managers to ensure claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met. You will also act as a point of contact for client / customer queries, escalating queries and issues arising as appropriate. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the client.

Key Skills:

Excellent degree of knowledge of liability related claims and principles
Excellent communication skills, both oral and written
Good degree of IT competency and literacy
Demonstrate personal and professional integrity and lead by example
Ability to work and contribute positively as part of a team and in isolation
Ability to work accurately under pressure, adhering to deadlines and service standards
Willing to commence Cert CILA / Cert CII studies
Minimum 2 years admin/customer service experience

The role involves:

To demonstrate a high level of technical quality and service delivery
To provide exceptional customer service at all times
To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
To promote and support the TCF principles
To ensure adherence to contractual/Client SLA’s and KPI’s
To be accountable for the satisfactory resolution of any issues

The Package:

Competitive salary
Hybrid working (equipment provided)
Enhanced contributory pension
Performance related bonus
Flexible benefits
Enhanced family leave
Electric car scheme
Voluntary benefits schemes
Birthday holiday (31 days overall)
Share purchase scheme with interest free loans

Interested in knowing more?

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