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Role: Commercial Insurance Account Handler
Location: Birmingham, B27
Salary: £25 - 45,000 pa dependant on level of experience plus enhanced benefits
We’re currently working with a longstanding client; a growing Chartered Insurance Broker looking to recruit an experienced Insurance Account Handler for their Commercial product team. As Account Handler you will be responsible for the management of varied clients’ needs; from handling general enquiries; renewals, midterm adjustments etc through to liaison with appropriate insurers and internal colleagues within the Account Executive team. This is a great opportunity to join a business where you can build a career and be offered support in achieving the Certificate in Insurance status.
Role and responsibilities:
- Arranging and securing appropriate cover for new business and renewals, including recognising, and highlighting cross-sell opportunities or uninsured areas, and involving key stakeholders throughout the process.
- Responsible for assigned renewals, MTAs, and quotations in accordance with the company renewal process and placement strategy.
- Understanding clients their risk exposures and insurance needs.
- Dealing with insurers and brokers regarding quotations, policy and claims queries in accordance with the company’s service level agreements.
- Accurately maintain all records on relevant systems for audit, compliance, and workflow purposes.
- Manage Aged Debtors within the agreed service standards, escalating to key stakeholders where applicable, ensuring the client has the most appropriate method of premium finance available to them.
- Deal with claims according to our procedures as they arise and refer to our in-house claims team where specialist knowledge is required.
- Build, Manage and maintain relationships with internal and external brokers, to deliver strategy and increase opportunities.
- Attend conferences and events to build relationships with industry partners and keep up to date with new trends.
Skills and experience required:
- Proven and demonstrable Commercial or POPL Insurance experience essential
- Strong level of understanding of the Financial Services industry
- Confident personality with outstanding communication skills
- Excellent attention to detail skills
- Positive attitude towards work with a "can do" ethos
- Strong influencing, sales and account management skills
- Experience using Acturis system advantageous
- Cert CII would be also be advantageous although support on this can be provided
- Ambitious and willing to grow within an expanding organisation
Benefits:
- 25 days holiday plus bank holiday
- Death in service x4 salary
- Employee assistance programme
- Healthcare cash plan
- Access to annual company bonus
- Company pension scheme
- Childcare vouchers
