- Project Management - managing large scale new business introductions or significant client projects.
- Performance & Service Quality - SLA adherence, KPI variance and Satisfaction Surveys
- Change Control - Managing changes in scope through the critical pilot phase and ongoing as the solution evolves
- Continuous Improvement - Identifying and presenting initiatives to improve the customer experience and or reduce costs.
- Attention to detail and a methodical approach
- Ability to work on own initiative and manage time effectively, including meeting deadlines/achieving targets
- Excellent 'people skills', for working with a range of colleagues and clients; Strong listening and questioning skills
- Ability to identify and convert new business opportunities
- Promptly respond to queries, ensure promises are kept and expectations are managed
- Problem solving skills with critically thinking