Transport Manager

Transport Manager - Birmingham Based

Are you a seeking a new challenge in Transport/Logistics Management?

Do you want to work with a forward thinking, family-owned business that will give you the freedom and support to grow as they grow?

Do you have extensive knowledge of transport, fleet maintenance and compliance across all vehicles to ensure they meet regulatory requirements?

Our client is a Wholesale business that is rapidly growing and has ambitions over the next few years to grow the business and the Transport Manager will play a key part in supporting these ambitions. This role is ideal for an inspirational leader with a proven track record in Transport & Logistics, particularly wholesale, retail, grocery, B2B or B2C environments. If you are commercially minded, passionate about customer service, and thrive in a fast-paced, results-driven environment, this is the perfect opportunity for you.

What does the role involve?

As the Transport Manager, you will report directly to the Head of Operations and take a proactive role in managing and developing the transport operations to ensure the highest standards of service, compliance, and efficiency. You will oversee a team, manage fleet maintenance, and ensure all operational procedures are followed to meet KPIs and customer expectations.

Key Responsibilities:

• Fleet Management: Take full ownership of fleet maintenance and compliance across all vehicles, ensuring they meet all regulatory requirements.
• Team Management: Lead and develop the team to ensure consistent adherence to operating procedures and KPIs, while fostering a culture of continuous improvement.
• Customer Service: Act as the primary point of contact for all delivery-related queries and resolve any delivery issues promptly, ensuring exceptional service delivery.
• Delivery & Operations Management: Plan and organize deliveries, coordinate transfers between depots, prioritize hospitality orders, and manage fuel card usage and agency driver cover.
• Planning & Coordination: Ensure effective daily route planning, manage absences, holidays, and breaks, and react swiftly to challenges and spikes in workload.
• Team Performance: Develop the team through training and performance management, ensuring they meet objectives and addressing performance issues swiftly.
• Continuous Improvement: Strive for excellence in customer service by ensuring all orders are completed within agreed timeframes, product availability is communicated promptly, and the safe and secure loading of customer orders.
• Third-Party Coordination: Handle third-party delivery quotes and support depot export customers with quotes, queries, and delivery requirements.

What qualities will you need to be successful?

• Experience: Proven background in Transport and Logistics management, ideally within large space wholesale, retail, grocery, B2B, or B2C sectors.

• Leadership Skills: A natural leader with a strong ability to inspire and manage a team, driving performance, and customer satisfaction.

• Customer Focused: A passion for delivering excellent customer service and finding solutions to any issues that arise.

• Commercial Minded: Able to manage operational costs effectively while driving efficiency and productivity.

• Strong Organizational Skills: Ability to plan, prioritize, and react swiftly to changes in workload and unexpected challenges.

If you are interested in this Transport Managers opportunity and possess the skills necessary, please apply below.