Workshop Co-Ordinator

Workshop Co-Ordinator

Location: Kings Norton 
Salary: £30,000 - £40,000
Position: Full-Time

Contract - Permanent

Job Summary
The Workshop Co-Coordinator is responsible for managing workshop operations, delivering excellent customer service, handling repairs, processing warranties, and ensuring smooth communication between customers, staff, and manufacturers. This role plays a key part in achieving store targets by promoting repairs and servicing while maintaining up-to-date product knowledge.

Key Responsibilities
Welcome customers, assess their needs, and provide recommendations.
Process transactions and manage workshop operations using the computer system.
Provide outstanding customer service and professionally handle complaints.
Answer and direct calls within the department and across the business.
Supervise department staff and coordinate work on customer and in-house machinery.
Prepare quotes, process invoices, and communicate effectively with customers.
Manage warranties, repairs, and servicing, liaising with manufacturers.
Report work progress to the General Manager and Director.
Maintain a safe, clean, and organised workshop environment.

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