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Project and Operations Manager

Midas Recruitment
Posted 14 hours ago, valid for 14 days
Location

Birmingham, West Midlands B15 3TQ

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • This position is for a detail-oriented Project and Operations Manager with expertise in operations, training, development, and customer service.
  • The role offers a salary range of £45,000 - £55,000, along with a £3,000 car allowance.
  • Candidates are expected to have experience in project management and should ideally hold a project management qualification such as Prince2.
  • The position requires strong leadership, excellent organizational skills, and the ability to analyze data for informed decision-making.
  • This is a hybrid role with office attendance required two days a week, and it includes benefits such as 25 days of holiday and access to a health cash plan.

A unique opportunity, this position calls for a detail-orientated Project and Operations Manager who is aufait in all areas of operations and has a strong understanding of training, development, and customer service.

What’s in it for you?

  • Work Hours: Monday to Friday, 9am to 5pm
  • Salary guide: £45,000 - £55,000 plus a £3,000 car allowance
  • Hybrid working, 2 days required in the office
  • 25 days holiday, increasing with length of service
  • Holiday buy back scheme
  • Access to an EAP
  • Salary sacrifice pension scheme
  • Retail and gym discounts
  • Health Cash Plan

Project and Operations Manager Responsibilities:

  • Encourage a culture of learning and high performance by promoting the importance of training and overseeing the management of the administration team
  • Work in collaboration with the training administration team to ensure all training KPIs and SLAs are met
  • Collate training-related data to gather insights on training performance, occupancy rates and profitability
  • Review training resources, ensuring resources are up-to-date, in line with regulations and comply with accredited training providers
  • Partner with the Operations Director, play an important role in leading transformation projects that touch all departments, ensuring that change is managed across the board and has buy-in from teams
  • Take ownership of setting up and building an efficient customer service team
  • Develop effective customer service strategies and establish service level agreements for the customer service team to adhere to
  • Oversee the newly established customer service team, monitoring, performance, identifying areas for improvement, and ensuring high-quality customer service is delivered

Project and Operations Manager Skills and Experience:

  • A confident and capable Project Manager who enjoys a varied role, where no two days are the same
  • Demonstrates unrivalled leadership and management skills, confident in motivating and managing a team
  • Possesses excellent project management skills, understands the methodology behind projects and is capable of planning and overseeing projects from conception through to completion
  • A project management qualification such as Prince2 would be a distinct advantage
  • Detail-orientated, able to monitor and analyse data to inform future decisions
  • Superb organisation and time management skills, able to prioritise, delegate and meet deadlines
  • Strong IT skills with particular knowledge of Microsoft Dynamics
  • Skilled communicator, able to confidently liaise at all levels and build trust

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.