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Job Title: Operations Manager
Salary: 55,000 to 60,000
Location: Birmingham
I currently have a fantastic opportunity to join a leading provider in mental health, homelessness, and hostel accommodation as their new operations manager.
This is a new role that will oversee the management of a 40 bed Supported Living Complex Mental Health and Rehab unit. You will also oversee the hospital discharge model that they have as well as the food parcel campaign and pathway programme.
Based in Birmingham City Centre, Monday to Friday Office based 8am to 4pm, 9am to 5pm. You will also oversee the On call but will very rarely be called to action.
You will also be responsible for the following;
Key Responsibilities:
1. Strategic Management: Develop and implement strategic plans and operational objectives to drive the organisation's mission and goals.
Collaborate with senior management to develop long-term strategies for growth, sustainability, and community impact.o Collaborate with Birmingham City Council and other external agencies to develop lasting strategies for long-term growth and sustainability.
2. Operational Oversight: Manage services across Birmingham, ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are delivered to contract agreement. Monitor and evaluate operational performance, identifying areas for improvement and implementing strategies for optimisation.
3. Quality Assurance and Compliance:Ensure the quality of the physical environment and standards of services provided to citizens meet or exceed expectations. Oversee compliance with regulatory standards, policies, and procedures, maintaining accreditation and licensing requirements.
4. Innovation and Improvement: Foster a culture of innovation and continuous improvement, encouraging staff to identify and implement creative solutions to enhance service delivery and resident experience.o Lead initiatives to integrate technology and best practices into operations, improving efficiency, effectiveness, and outcomes.
5. Stakeholder Engagement: Liaise with citizens, local authorities, and other external bodies to build effective relationships, address community needs, and advocate for resources and support. Represent the organisation at community meetings, forums, and events, promoting collaboration and partnership.
6. Financial Management: Effectively prepare and monitor budgets to ensure efficient use of resources while maintaining high standards of service quality and care. Identify cost-saving opportunities, revenue-generating initiatives, and sustainable financial practices to support organisational goals.
7. Staff Management and Development: Manage, schedule, and support staff to efficiently deliver citizen-centric services, fostering a culture of teamwork, excellence, and professional growth.
Provide leadership, mentorship, and professional development opportunities to staff, promoting accountability, engagement, and job satisfaction.
8. Organisational Excellence: Implement systems and processes to streamline operations, improve quality, and enhance the citizen experience throughout the organisation.
Monitor and analyse performance metrics, feedback, and outcomes to drive continuous improvement and achieve organisational excellence.To be successful this role you will need management experience in mental health or housing or CQC services, have experience managing multi-services and have regional or operations experience.
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