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ChineseSpeaking Sales Administrator - Temp to Perm Contract to start ASAP!!!
Location: Rubery, Birmingham B45
Hours of Work: 8.30am - 5.30pm - Mon - Fri (1hr lunch)
Salary: £12.00ph - £13.00ph (£24,960pa - £27,040pa dependant on exp.)
Our client is a fast-growing wholesaler of bathroom products, and currently looking for a Sales Office Administrator to join their team:
- Liaising with HQ in Hong King must Chinesefluency essential Cantonese & English
- Deal with all enquiries from customers, either by phone or email
- Taking & processing orders
- Filing, updating folders
- Data entry
- Looking after customer accounts
- Responsible for processing sales orders
- Verifying prices
- Typing up and sending out quotes to customers
- Preparing dispatch notes on Sage 200 and book for deliveries
- Managing customer's back orders and ensuring prompt delivery when stock arrives
- Dealing with incoming telephone and email enquiries
- Offering customers an excellent level of service by dealing with them efficiently and quickly, calling them back when we say we are going to and making sure they happy with us as a supplier
- Handling goods returns
- Handling claims
- Building rapport with customers
- Liaising with all departments in the business
- Sending product or pricing information to customers, such as price lists and promotion leaflets
- General administrative duties as required, such as filing, sorting through enquiries, key in data on the system
Requirements:
- Previous experience in a similar role essential
- Good working knowledge of Microsoft Word, Outlook, and Excel is a must
- Ability to work well under pressure
- Be proficient and proactive in prioritising your own work load
- A conscientious 'can do’ working attitude
- Confidence to deal with difficult situations and to know when appropriate to seek guidance from your line manager
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will receive a response. All candidates unsuccessful at the interview stage are provided with thorough feedback.
