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Neighbourhood Officer
- Location: Birmingham, West Midlands
- Job Type: Temporary (rolling contract until end of March 2025)
- Salary: 18.86 per hour PAYE OR 24.79 Umbrella
We are seeking a dedicated Neighbourhood Services Officer to join a Large Housing Associations temporary basis until the end of March 2025. This role is ideal for someone with a strong background in a Neighbourhood Officer role within Housing, capable of delivering high-quality services, interacting with the public and maintaining excellent neighbourhood standards.
Responsibilities:
* Manage and resolve cases of anti-social behaviour (ASB) and tenancy issues, aiming to resolve conflicts using a range of tools and without legal action when possible.
* Conduct regular estate inspections to ensure safety, cleanliness, and compliance with standards.
* Oversee changes to tenancies, ensuring all procedures are followed accurately and efficiently.
* Collaborate with partners and support agencies to assist in the resolution of ASB cases, including mediation.
* Ensure compliance with health and safety regulations and manage any identified risks.
* Provide guidance and support to residents regarding tenancy management and community living standards.
* Compile performance information and work towards achieving set targets and high levels of customer satisfaction.
Skills & Qualifications:
* Prior experience within a Neighbourhood officer role within a housing environment
* Experience managing ASB Cases
* Strong communication skills, both verbal and written.
* Ability to manage and prioritise workload effectively.
* Competent IT skills for data entry and analysis.
* Resilient and adaptable to change, with a commitment to continuous improvement.
* Understanding of equality and diversity principles.
* Current clean driving licence and access to a car.
To apply for this Temporary Neighbourhood Services Officer, please submit your CV below or reach out to me directly at
