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- Proactively monitor all compliance schedules for all vehicle types
- Outbound chase all compliance bookings liaising with vendors, drivers, and customers.
- Ensure all required job types are booked within the specified date or date range
- Ensure all data is updated in a timely and accurate manner
- Highlight any incorrect contact data to specified account contact
- Ensure any slippage is reported to fleet contact and account contact
- Confirm booking dates to all parties
- Act as point of contact for other departments for any changes in bookings or information needed
- Follow up all bookings to ensure completion and pass
- Assist with gathering any documents required as proof of completion
- Perform all other duties and special projects as assigned.
- A good general level of education is required
- Must be adept in the use of a PC, internet, and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel, and Outlook to an intermediate level.
- CPC or FTA training preferred, but not essential.
- Experience of working within a pressurised environment, with the ability to remain calm, empathetic, and professional in difficult situations
- Comfortable working to targets and deadlines
- Experience in the motor industry is desirable, but not essential
- The ability to multitask and use own initiative to solve problems.
- Ability to prioritise and manage own workload and proven experience of working to tight deadlines and strict KPI’s
- A positive, confident, and approachable communication style, with the ability to adapt to accommodate customers, colleagues, suppliers and other contacts
- Ability to deal with a variety of situations with diplomacy whilst remaining calm
- Excellent questioning and listening skills with an ability to assimilate accurate information
- Consistently professional telephone manner when dealing with internal and external calls
- Committed to delivery excellent customer service within agreed parameters
