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Hornbill Product Manager

Morgan Hunt Recruitment
Posted 8 hours ago, valid for 4 hours
Location

Birmingham, West Midlands B27 6QS, England

Salary

£51,000 - £61,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Hornbill Product Manager position is a home-based role with a salary range of £51,000 - £61,000, depending on experience.
  • The successful candidate will be responsible for managing and developing the Hornbill ITSM and ESM platform, focusing on efficiency and user experience.
  • Essential qualifications include extensive experience in customizing Hornbill workflows and a strong understanding of ITSM and ESM principles.
  • The role requires collaboration with IT and business teams, as well as providing training and support to end users.
  • Candidates should also possess excellent troubleshooting skills and a familiarity with database concepts, API integrations, and web services.

Job Title: Hornbill Product ManagerLocation: Home BasedSalary: £51,000 - £61,000 (based on experience)Our client, a leading national charity, is seeking a skilled professional to manage and develop their Hornbill IT Service Management (ITSM) and Enterprise Service Management (ESM) platform. This is an exciting role for someone passionate about leveraging technology to drive efficiency, improve service delivery, and enhance user experience.The RoleAs a Hornbill Product Manager, you will take the lead in designing, developing, and implementing custom workflows, integrations, and automations. You will play a crucial role in managing the technical roadmap, working closely with stakeholders, and ensuring the platform meets organisational needs.Key Responsibilities

  • Application Portfolio Management: Drive the technical roadmap and align developments with organisational requirements.
  • Development & Configuration: Design and implement custom workflows, business rules, and automations within Hornbill. Configure the platform to ensure smooth operations and optimal performance.
  • Troubleshooting & Integration: Diagnose and resolve technical issues while integrating Hornbill with other enterprise systems and applications.
  • Collaboration: Work closely with IT and business teams to translate requirements into effective solutions.
  • Training & Support: Provide technical support and training to end users, acting as the subject matter expert on ITSM/ESM toolsets.
  • Strategic Planning: Maintain transparent roadmaps and align projects with broader organisational goals.
  • Best Practices & Compliance: Stay updated on Hornbill's latest features, ensure adherence to coding standards, and comply with data protection and risk management policies.

About YouMy client are looking for a proactive, detail-oriented individual with a passion for IT service management. The ideal candidate will have:Essential Skills & Experience:

  • Extensive experience in developing and customising Hornbill workflows, forms, and automations.
  • Strong understanding of IT service management (ITSM) and Enterprise Service Management (ESM) principles.
  • Proficiency in database concepts, SQL, API integrations, and web services.
  • Excellent troubleshooting abilities and analytical skills to assess and improve processes.
  • Experience working with Application Portfolio Management principles.
  • Ability to effectively share knowledge and best practices with stakeholders.

Desirable Skills & Experience:

  • ITIL v4 or Project Management qualification.
  • Business analysis expertise.
  • Experience managing vendor relationships and service improvement initiatives.
  • Knowledge of scripting languages such as PowerShell or Python.

This is a permanent opportunity paying between £51,000 and £61,000 per annum based on experience. A remote position, with benefits such as 12% Pension, 25 days holiday (increases with service and option to but up to 1 additional week), healthcare, Discounts etc.If you are interested, please feel free to apply.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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